1. Basic case
An e-commerce Co., Ltd. operates a home appliance accessories store on pinduoduo platform. On June 6, 2023, Xie ordered a refrigerator partition in the store, in which the sales interface marked "return package freight" and other contents. After the goods arrived, Xie found that the goods did not conform to the promise, so he negotiated with an e-commerce limited company to return the goods. The company refused to return the goods on the grounds that it "does not bear all the freight". Xie applied to pinduoduo platform for a "refund only". Pinduoduo platform agreed to Xie's application after examination. Return all the shopping money to Xie, an e-commerce limited company is not satisfied with the pinduoduo platform processing decision, so Xie will be sued to the court, asking for the return of shopping money and compensation for the corresponding losses.
2 、Referee result
The people's Court of Gao'an City, Jiangxi Province, held that an e-commerce company violated its promise of "return package freight" and refused to return goods on the ground that it did not bear all the freight, which violated the principle of good faith; Xie applied to the e-commerce platform for a "refund only" in order to safeguard his legitimate rights and interests, and after receiving the return payment, he handed over the purchased goods to the court, fulfilling the necessary obligation of proper custody. The e-commerce platform accepts Xie's application to intervene in this case, and applies the "refund only" rule after verifying that a certain e-commerce limited company has breached the contract, and returns the shopping money directly to Xie, which is a relief act implemented by the e-commerce platform to give priority to the protection of consumers' rights and interests, which does not violate the mandatory provisions of the law, and the legality of the act should be confirmed. The court ruled to reject an e-commerce limited company's claim that Xie returned the purchase money and compensated for the loss. After the verdict was pronounced, neither the original nor the defendant appealed, and the judgment has come into force. An e-commerce limited company reclaimed the goods involved after the judgment came into effect.
3 、TypicalMeaning
In the era of mobile Internet, mobile phones can enjoy the convenience of the network by flipping their fingers. In order to attract consumers, major e-commerce platforms have launched services such as "refund only" one after another, and there are many disputes in real life. This case is a typical case of online sales contract dispute caused by "only refund". "refund only" rule, as an after-sales rule set up by e-commerce platform to protect consumers' rights and interests, on the one hand focuses on protecting consumers' rights and interests, on the other hand, it may also affect the interests of merchants. In this case, combined with the actual situation of the case, the court supported the platform's intervention in the return of goods after the transaction and the behavior of "refund only", which is the correct application of Article 7 of the Civil Code and guided the public to follow the principle of good faith in commercial activities. uphold honesty and trustworthiness, and work together to create a harmonious and honest online shopping environment.
